Returns & Exchanges
If you receive an item that’s proven faulty/damaged or not what you ordered, we will happily exchange this for you, free of any charges.
If your parcel is unable to be delivered due to incorrect information sent on your end - or you have failed to collect your parcel from your local post, Lelly Lou Designs is not liable for the re-postage of your order.
To have the parcel re-sent you will need to pay the cost of re-delivery to your address.
If your parcel has been shipped, you will then be issued a tracking number.
You can look at this as often as you like but please notify us if it has not arrived within a reasonable timeframe. We can follow this up for you.
No refunds will be given if your parcel is delayed/missing by a third party courier, we will however follow it up, access and if necessary, replace your items free of charge.